Change ring and talk volumes
A lot of people say that the Samsung Epix’s ring volume is far too quiet — luckily Samsung lets us change this using a hidden volume control utility.
Please be careful when adjusting these setting. I suggest changing the volume level in small increments (1dB to 2dB at a time) and test your new volume settings out each time, this will prevent you from inadvertently maxing the volume out and either hurting your speaker/headphones/etc or even more importantly your ears! I haven’t checked out the max volume end of the spectrum so I don’t know how loud it gets, but I don’t recommend trying unless you incrementally reach the max volume and know that its not too loud.
When you find settings you like, post them in comments!
Used the WM9713 Control Util to access the Epix’s volume control panel:
- Launch the Phone app by pressing the green “phone” button on your Epix.
- Dial: *#0002*28346#
To change the Ring tone volume:
- Go to: Menu > Normal > Handset.
- Changed the DAC to: -10.5db (this may be slightly loud for some people, if so try bumping it down to -12dB)
To change the Handset/Speakphone/Earjack/Bluetooth (BTMono) volume:
- Go to: Menu > Talking > Select corresponding item
- TX: Controls how loud people hear you
- RX: Controls how loud you hear people
You can adjust the dB values to your preference.
Remember to select Menu > Apply after setting your dB values.
Default volume settings for the Samsung Epix:
- Normal > Handset: 0dB, -4.5dB, +30dB, +20dB, 1.5dB, blank
- Normal > Headset: 0dB, -3dB, +24dB, +20dB, 1.5dB
- Talking > Handset: -3dB, -3dB, +12dB, -3dB, +0dB, -4.5dB
- Talking > Earjack:0dB, -3dB, +12dB, -6dB, +0dB, -6dB
- Talking > Speakerphone: -1.5dB, 0dB, +12dB, 10.5dB, +0dB, -10.5dB
- Talking > BTMono: -17.25dB, -12dB, -9dB, -6dB
- Or checkout the screenshot from CareAce.
December 8th, 2008 at 12:06 am
Ok, so I followed the steps above, and managed to get my ringtone to be significantly louder in volume (I went into phone settings and hit the play button there and it’s nice and loud). However, incoming phone calls are still just as soft as before, starting at very very low volume for the two first rings, and jumps to a medium-ish volume in the middle of the third ring.
Upon reading a little bit more about this via google searches, it looks like Samsung implemented this “safety feature” to prevent either breaking your speakers, or hurting you when you have the phone close to your ear. I know that Nokia does this too on their newer E-series model, but in the case of Samsung, I think it’s just bad programming. The feature doesn’t exactly work when it “jumps” from one volume to another. Plus the delay in kicking in to the higher volume takes too long, and you are bound not to be able to hear your phone ringing, or not catch it in time to receive it.
Anyway, does anyone have a fix for this?
December 9th, 2008 at 1:28 am
I feel dumb asking this, since I’ve seen the hack posted before, but according to your instructions the default value, 0, should be louder than the suggested values, such as -12. Unfortunately I don’t know enough people to get someone to call me tonight to test it, otherwise I’d have my answer, but in case anyone else is wondering, you may want to reword the instructions to reflect the fact that any linear change from default is still a good deal louder, and from there it becomes a matter of degrees.
December 9th, 2008 at 1:41 am
Does anyone know how to make the vibration stronger or longer? I usually don’t notice it when it does vibrate.
December 9th, 2008 at 4:06 am
Restroom, You are correct — i remove that working since its confusing. I think when you select “0DB” it means no change in DB from the default volume setting. Im not entirely sure though
December 9th, 2008 at 4:07 am
Ryan – dont know — if you figure it out definitely post back here. I agree that the vibrate is far to weak (opposed to the Blackjack II’s which was far too strong)
December 9th, 2008 at 7:37 pm
Well I feel quite dumb, but I have a Blackjack II and I think the sound on it isn’t all that loud. Is there some kinda app like this for the Blackjack???
December 11th, 2008 at 4:03 am
TA,
If you have a Blackjack II, check out MyBlackjack2.com .. Youll have more luck there than in these Epix forums. MyBlackjack2.com also has a forum you can post your question in.
December 17th, 2008 at 12:36 am
Does anyone here can add more “rings” to the Epix, my device just rings 2 times very soft that you can hardly hear, then 2 louder rings and that’s it, it goes to the voice mail. When you a a bit far from the device and realize your phone is ringing by the time you reach it you missed the call……any ideas on this guys…!
December 17th, 2008 at 3:25 am
Im not 100% positive, but I think you can call up AT&T and request they increase the ring-length on your line. Ive never tried this but say some other user post about it, cant remember where though.
December 18th, 2008 at 2:53 pm
You can increase this ring-length by going to: Start/setting/Phone on the Personal tab then the services tab and select “Call Forwarding” and touch Get Settings then change the “Forward after” to 30 seconds. Default is 20 I think. Do not set it more than 30 if you do not want to be charged air time.
December 18th, 2008 at 4:01 pm
In the settings, on the Personal page, and then in Phone settings, there’s a tab for Services. If you select “Call Forwarding”, and then “Get Settings”, you can set it to give you 30 seconds instead of 20.
January 1st, 2009 at 10:44 pm
i dialed the number but it says failed shortly after, what did i do wrong?
January 4th, 2009 at 5:21 am
hey, just wondering what everyone put there values as? i want my ringer as loud as possible…
-Thanks
January 9th, 2009 at 8:31 pm
Found this info while googling. and it works for mine. i think the SPK is the speaker vol.
*#0002*28346#
You will see a wm9713 control util screen pop up.
To change the loudspeaker volume for ringtones, movies, mp3…
Click menu > normal > handset
Digital-to-analog: DAC(0C) I set to 0db.
Speaker volume: SPK(02) I set to -1.5db.
The rest dont change.
To change the headset volume…
Click menu > normal > headset
Digital-to-analog: DAC(0C) I set this to 0db.
Headphones volume: HP(02) I set this to 0db.
The rest dont change.
NOTE: You must click menu > apply for changes to take effect, recommend you play a mp3 & launch this app, then apply the changes and set your preferred volume.
January 14th, 2009 at 3:23 pm
I know this is not related to the ring volume, but does anyone know how to turn off the “Touchscreen” when the phone is active. I continually hang up on people or put them on hold when my cheek presses the buttons when talking of the phone.
January 15th, 2009 at 4:52 am
Engineering,
Go to Start>Settings>Power then the LCD Off tab. Check the box that reads “Turn off LCD after call has been connected for” and the select a time from the drop down menu.
~Q~
January 16th, 2009 at 3:40 pm
I tried that but the “end” function still works on the touchsreen after the time duration (5 seconds) I’m to the point that turning the touchscreen off completely would be fine with me.
thanks for the advice!
January 21st, 2009 at 1:26 am
I am unable to understand this post. But well some points are useful for me.
January 22nd, 2009 at 7:35 pm
Just to let everyone know, the posting is actually inaccurate. I managed to change the settings to get the ring tone to ring louder. btw attempting to change settings then going to listen to an mp3 or playing the ringtone from sounds and settings WILL NOT reflect how it will sound when the phone actually rings, there seems to be some sort of disconnect programming wise between the settings and the actual ring. here are the settings and FYI use at your own risk i am not liable for anything that might happen from this.
To increase ring volume to a reasonable loudness:
go to your phone keypad, dial *#0002*28346# then go to menu>normal>handset
not where this differs from the previous post is the settings. change DAC to 3db or 4.5db (i have mine on 4.5db since i keep mine in a case and its muffled a little). also change the RVOL to 12db. this works absolutely AMAZING. after changing all the settings click menu>apply then do a SOFT reset on your phone (turn it off then back on)
the ring volume was one thing that was going to make me return the phone but with this fix it is definitly alot better. now only if someone could tell me how to get rid of the ascending ring that would be great (and no dont tell me to go to sound settings and take it off increasing ring because this does absolutely nothing)
February 6th, 2009 at 2:09 am
I cannot seem to get my phone to dial the number. I put in the correct number, hit the green button, and it says “waiting…” Then “Failed.” what am i doing wrong?
February 12th, 2009 at 7:35 pm
Thanks so much for the info!! I use my speakerphone a lot and was pretty happy with the volume of my Blackberry Curve but found the Epix was so quiet I pretty much had to hold it up to my ear, defeating the purpose! I changed my speakerphone settings to RX 6dB and it’s nice and loud, perfect for when I’m at a noisy construction site or in the car and forgot to put on my headset.
February 27th, 2009 at 5:23 pm
This is why I love this website…..You guys really know how to tweek this stuff to make this phone work great.
Thank you!!!!
March 5th, 2009 at 11:15 pm
I like the setting that “knowledge your friendly ATT rep” has provided… It works great with incoming ringtones… the ringtone definately becomes reasonably louder…
yet I still need to know how to increase volume for..
-music that can be played in windows media player
-ALARMS- I have a lot of trouble waking up from the default alarms and max volume control provided- it needs to be louder
also… has anyone heard of the maximum level that you can increase volume settings before the speakers become damaged??
March 13th, 2009 at 1:29 am
I bought my phone Feb. of 2009, and when I try to call the number you provided it says “failed”. Any other suggestions for ringer problems?
March 18th, 2009 at 6:09 pm
Tom – you do not have to call the number
just go to phone > bring up the on screen number pad > type in *#0002*28346#
the audio control utility should appear after you key in the last #
March 25th, 2009 at 5:43 pm
Guys, can anyone tell me how to lower the volume when I’m talking to someone? Usually the person on the other end sounds loud and muffled and I want to lower that volume so that I can hear them a lot more clearly. Thanks.
April 2nd, 2009 at 6:36 am
Hi! This is great information because one of the things I hate about this phone is the low speaker volume. I think I’ve adjusted it correctly but I’m wondering if anyone can tell me what all the abbreviations under the various options stand for? I wouldn’t want to be tweaking something that would work against me…
BTW to clarify something about dB… a negative number means that you’re attenuating dB (lowering the volume). 0 dB is the device’s “full open” volume. Any positive dB is an increase above that baseline. At least that’s the way it is with audio systems…
Thanks in advance for the help with the abbreviations!
April 13th, 2009 at 3:16 am
what do all the different settings mean? and will this affect the hack to remove the ascending ring? if it’s loud enough i prob won’t need to remove the ascending ring, because i do like the e-mail notification.
April 21st, 2009 at 3:39 am
I too hate the touchscreen during a call! I tried the LCD power off but that didn’t help. When I’m on a call, I end up opening all the shortcuts from my home screen. Please, I hope someone knows of some shortcut to lock the touchscreen during a call.
Thanks in advance.
BTW, I find I don’t have the problem for incoming calls answered while the phone was locked. This only happens when I’m making an outgoing call.
April 22nd, 2009 at 7:27 pm
Thanks so much for this thread. My phone was driving me nuts as well as the people trying to call. Just one question. Does DAC act like a main volume control? Does anyone know what M2BST and MPBST are? I am guessing media player boost. Am I close?
May 7th, 2009 at 9:05 pm
How do you turn the keypad volume off?
May 16th, 2009 at 10:44 pm
Does anyone know how to get my cell phone to actually ring even when my bluetooth is connected?
May 27th, 2009 at 6:18 pm
I am having trouble hearing the Windows Voice Command on my Bluetooth headset. I have adjusted the volume on the RX but it doesn’t increase Voice Command responses. Do you know which setting it would be? Thanks!
June 1st, 2009 at 1:33 am
ok so I still used the dial utiliy and switched the dB in the menu etc but incoming calls and even when I just play the ringtones anywhere, windows media player or under the notifications tab, it still isn’t loud, I put the DAC to positive 12dB and it gets aaaaa llliitttllleee louder but sounds extremely distorted as if the bass of my ringtone is killin the overall treble of the ringtone. for example I hear beat but no words…. how do I get it to sound clear and loud exactly like the blackjack i607 and i617??? help pls and thanks in advance!!!
June 11th, 2009 at 3:55 pm
What Felicien said is correct -db your lowering the vol. i set mine to 3.5 (not -3.5) its loud as heck!! just go up from 0db to the setting you want!!!!
July 18th, 2009 at 2:14 pm
im getting this phone monday and really dont like the main menu i like the carrosole effect one more does anyone know how to fix it to be the carrosole one??? please help mee
lys
July 27th, 2009 at 3:07 am
Careful whatcha change around here in the internal volume controls cus ya can really screw up your call quality.
August 1st, 2009 at 3:37 am
I was having a problem with people hearing me on the phone. But with the suggestions on this page I was able to change the settings. Tremendous help.
Thanks,
August 2nd, 2009 at 4:00 am
I have discovered what appears to be a unit limitation and wondering if anyone has a solution. If I dial a number that would prompt me for a key pad input (Like press “1″ for English), my phone works fine. However, if I am on the 3-way conference call, the key pad as well as the electronic key pad on the touch screen are both disabled. It is a very annoying problem, especially when I have to ask the other party of the 3-way call to input digits for me. I have spoke with Samsung geniuses that “suggested” to do a hard reset. Bad idea since it did not fix the problem and wiped all the data off my phone. Be sure to back everything up. Does anyone have an idea or solution for this annoying problem? I am about to send a “nastygram” to Samsung to see why such an important feature was left off the unit. May be another genius will come up with a firmware upgrade.
December 6th, 2009 at 10:40 pm
I love my Epix except for the volume issues addressed here and…
…the fact that when I’m on a call, my ear seems to open up processor intensive apps that kill my supposed 7-hour battery in about 7 minutes.
Sure, the touchscreen was fun at first, but if it means that my ear and car-keys open apps when the phone is in use or in my pocket, it’s getting a better and better candidate for an “upgrade” to my old phone, the Sony w810i – which has far fewer features but at least the battery lasts through my workday.
Does anyone know if/how the touchscreen can be disabled completely so I can just use the funky little scroll mouse thinger?
January 15th, 2010 at 10:41 am
Ну конечно, как все говорят, полезное рядом!
March 1st, 2010 at 4:18 pm
TUNDRASACH
TOM
LADX
We all are having a same problem its not related to volume controls.
But at times when we try to make calls, it says waiting and gives a pop up of call failed.
Fact is caller was/is never on waiting and is too frustrating in emergency.
Only solution found is to call someone else and try calling again.
I don understand what should be done.
PLEASE DO PROVIDE SOLUTION FOR THIS PROBLEM
April 12th, 2010 at 5:22 am
Hey, wow, this is good stuff, keep up the good work.Greetings
May 9th, 2010 at 7:15 pm
I know this isn’t related to the volume control thing, but i don’t know what else to do, and am looking for some help. Can anybody help me please? My Epix has experienced all of the common problems that we Epix users have grown accustomed to (volume control issues, power button glitches, etc.). Today it wanted to add a new trouble to that list, and now it won’t open my messages. I’ve tried accessing the message menu from the Start-Up menu, the touchscreen, and the message button in the lower right corner of the keyboard, but still no luck. Can you guys help me please?
May 20th, 2010 at 8:27 pm
Hello could I use some of the material from this blog if I link back to you?
July 25th, 2010 at 3:53 pm
i am having trouble with people hearing me on the other side of the call, ive went through the process and adjusted the TX but still no help…any suggestions?
November 28th, 2010 at 7:38 pm
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April 10th, 2011 at 9:01 am
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